Discover how monitoring and optimizing customer service performance can enhance the guest experience and boost your direct bookings.
The Asksuite SLA (Service Level Agreement) Dashboard is the solution that transforms how your hotel manages service interactions. With an intuitive interface and powerful features, it was designed for managers and reservation and sales teams to track message response times, agent performance, and key operational metrics in real-time, improving engagement with travelers and guests.
What is the SLA Dashboard?
It’s an analysis and management tool available on the Asksuite omnichannel platform, specifically developed for the hospitality industry. It enables tracking of the SLA for all interactions handled by the platform.
The SLA Dashboard provides real-time visibility into key metrics, allowing managers to monitor conversation response times, agent workload distribution, and SLA compliance. It also helps prioritize requests with higher chances of conversion.
Additionally, the tool offers a detailed view of team performance, enabling quick adjustments based on qualitative and quantitative data. This empowers managers to make informed decisions and implement continuous improvements, ensuring that travelers and guests receive the necessary support and responses within optimal timeframes.
How does the SLA Dashboard work?
The dashboard collects real-time data from all interactions between your hotel and travelers through the Asksuite platform, organizing the information by agent, interaction type, response time, and more. With this unified view, you can identify improvement opportunities, implement changes swiftly, and ensure each service interaction is streamlined.
These data are processed and presented in a customizable panel, allowing managers to filter information by period, agent, unit (for hotel chains), and other relevant criteria, such as the tags assigned to interactions with LiveChat 2.0.
What are the benefits of the SLA Dashboard?
Here are the main features that managers and administrators will have access to:
- SLA monitoring for service interactions: Track your team’s performance and efficiency using industry-standard customer service metrics.
- Priority management: Use filters to focus on interactions with a higher conversion potential, guaranteeing no opportunity is missed.
- Proactive alerts: Receive notifications for interactions that require immediate attention, preventing delays or frustrations.
- Full customization: Tailor the dashboard to your hotel’s needs by filtering by agent, date, or any other relevant criteria.
With this tool, you can completely transform how your hotel manages service interactions. From identifying improvement opportunities to ensuring fast and accurate responses, the SLA Dashboard is designed specifically for hotels and provides the information you need to increase customer satisfaction and boost direct bookings.
Here’s what early clients of the SLA Dashboard have to say:
“Now we can filter interactions by tags, which helps us avoid missing any business opportunities.”
Costão do Santinho
“With the new dashboard, we can quickly and accurately understand the volume of service interactions.”
Rede Carmel
“The table of unassigned interactions helps us ensure no customers waiting in the queue were forgotten!”
Pousadas Bahia
Is the SLA Dashboard right for my hotel?
If your hotel is facing the challenge of improving team efficiency and increasing conversions, the Asksuite SLA Dashboard is the ideal solution. Track the data driving your hotel’s success in real-time and make faster, smarter decisions. Take advantage of sales opportunities and deliver the best experience to your guests!
Ready to revolutionize how you measure service interactions, optimize your team’s workflow, and boost direct bookings? Talk to a specialist now!
