Customer Service

Go beyond providing information and turn hotel customer service into sales. Here are the top 7 hotel sales best practices to increase revenue.

How do you provide excellent customer service in the hospitality industry before travelers become your guests? Learn tips to boost direct bookings.

The hotel multichannel customer service challenge is not easy. Here is what top hotel experts have to say on how to tackle the problem.

Hotel culture is crucial for improving employee productivity in your hotel chain. Find out a couple of reasons why invest in such a subject!

Every traveler expects comfort and quality of services when checking in a hotel. Get to know some tricks that can help you improve that!

Back to the future: the evolution of hotel technologies, from In-Room Phones to Open APIs. A timeline of hotel technology advancements and their benefits.

Learning how to get hotel reviews is essential for a hotel’s success. Here are 10 of the most effective tips to get good hotel reviews from your customers.

Self-service became popular because we want to get things done fast! Here are the 3 aspects a self-service must have to be great.