Guest Experience

In this article, we will be looking at types of services in the hotel industry that you can offer to keep your guest.

Customer retention strategies for hotels are often forgotten, but they are crucial for success. Here are 6 tips to keep your guest coming back:

Guest loyalty is one of the key goals for most hoteliers in the world. Here are 7 simple and effective tips to help you keep guests coming back.

The online booking experience on your direct channels must be so good travelers won’t leave your hotel website. Expert Christoph Hutter explains how to do that:

FAQs have been used for many years as an option for clients to find an answer for their queries. It's time for a FAQ-makeover!

Humans and robots can work together for a better hotel guest experience. Find out how this teamwork can be apllied in this article.

Are people reading your hotel website or do they still contact your staff for everything? Here are 2 reason why this is happening!

Addressing client’s simple inquiries fast affects deeply your guest experience. Here are the 4 topics that can't be left out in hotels FAQs.